Company DescriptionCome work for a great company in a cool tech environment in Downtown Northville!Job DescriptionResponsible for social media customer service on Twitter and Facebook pages as well as other social platforms. To be successful you must have a passion for customer service and written communications. Responsibilities:Effectively and accurately engage with customer service inquiries via social mediaParticipate in any required training/industry-specific certifications to maintain the technical knowledge and skills necessary to perform the job at or above the standard requiredProvide exceptional service to all internal and external customersAdhere and contribute to defining processes that produce best-in-class social consumer engagement experiences, focusing on constant improvement and a value-based approachUtilize correct tools to efficiently manage a number of often concurrent activitiesProvide thought leadership and insights to improving the process of reaching customersAbility to explore creative ways to successfully drive customer engagement which will lead to improved customer satisfaction Qualifications3 years’ experience in retail or sales related professionHigh-level knowledge with social platformsComputer navigation and typing proficiencyStrong reading comprehension and written communication skillsAutomotive industry experience preferred Extensive expertise and knowledge of specific industry and job-related experience in lieu of educational requirementsPosition related experience 1 years experience with social platforms (forums, Facebook, twitter etc.) at a personal/professional level Required Education/Training/Certifications/LicensesRequires a Bachelor’s DegreeAdditional InformationThis position supports a social media channel for a fortune 500 company! All your information will be kept confidential according to EEO guidelines. All candidates will successfully complete the required Drug Testing and Background Checks prior to the supplier confirming the acceptance of the assignment.